Terms & Conditions

ENDRATO is a cloud-based, AI-assisted CRM and operations software platform for event businesses. It brings enquiries, clients, scheduling, quoting, hire bookings, marketing and finance into one connected workspace.

We grant you a non-exclusive, non-transferable, revocable licence to access and use the platform for your internal business purposes, subject to these terms and any plan you subscribe to.

Access is provided to authorised businesses and their invited team members. You are responsible for keeping login credentials confidential, for ensuring each user has their own account, and for all activity that occurs under your accounts.

You agree to use the platform only for lawful business purposes. You must not:

• share accounts between people, or allow unauthorised third parties to access the platform;
• attempt to access data belonging to other customers, or probe, scan or test the platform's security;
• reverse engineer, copy, resell or commercially exploit the platform or any part of it;
• upload content that is unlawful, infringing, defamatory or harmful, or use the platform to send unsolicited or unlawful communications;
• interfere with the platform's operation, availability or other users.

You retain all ownership rights in the business data you enter into ENDRATO, including client records, quotes, bookings and financial information ("Customer Data").

You grant us a limited licence to host, store and process Customer Data solely to provide, maintain and improve the platform for you. We do not sell Customer Data, and we do not use it to train public AI models.

You are responsible for the accuracy and lawfulness of Customer Data, and for ensuring you have the right to collect and store your clients' personal information.

ENDRATO includes AI-assisted features such as pricing suggestions, natural-language search and content drafting. These features assist your team; they do not replace its judgement.

AI-generated output may be inaccurate or incomplete and must be reviewed by a person before it is sent to clients or relied upon for business decisions. You remain responsible for decisions made using AI output. Our AI Policy explains this in more detail.

We own all intellectual property in the platform, including its software, design, branding, documentation and any improvements, except for Customer Data, which remains yours.

If you give us feedback or suggestions, you grant us the right to use them to improve the platform without obligation to you.

Where a paid plan applies, fees, billing frequency and inclusions are set out in your order or plan details. Fees are payable in advance, are exclusive of GST unless stated, and are non-refundable except as required by law.

We may change pricing on renewal with reasonable prior notice. Continued use after a price change takes effect constitutes acceptance.

We work to keep ENDRATO available and reliable, but we do not guarantee uninterrupted or error-free access. Planned maintenance will be scheduled with reasonable notice where practicable.

We may update, add or remove features as the platform evolves. Where a change materially reduces functionality you rely on, we will provide reasonable notice.

Except as expressly stated and to the extent permitted by law, the platform is provided "as is" and we exclude all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data, goodwill or business opportunity, arising from or in connection with your use of the platform.

Our total aggregate liability arising out of or in connection with these terms is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim, or AUD $100 if no fees were paid.

You indemnify us against claims, losses and expenses arising from your breach of these terms, your misuse of the platform, or your infringement of any third party's rights, including in relation to Customer Data you store.

We may suspend or terminate access immediately if you breach these terms, if required by law, or to protect the platform or other users. You may stop using the platform at any time.

On termination, your licence ends. We will make Customer Data available for export for a reasonable period, after which it may be deleted in accordance with our Privacy Policy.

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have exclusive jurisdiction.

We may update these terms from time to time. Material changes will be notified in advance, and continued use after the effective date constitutes acceptance. If any part of these terms is unenforceable, the remainder continues in force.

Questions about these terms can be sent to hello@zavayd.ai.